Privacy Policy

This Privacy Policy describes how Knotwtr ("Knotwtr," "our," "we," and "us") processes personal information about you. This Privacy Policy applies to information collected both online and offline, including when you access our website ("Site"), contact our customer service team, engage with us on social media, communicate with us, or otherwise interact with us (together with the Site, the "Services").

If you have any questions, please contact us as provided below. You may download a copy of this Privacy Policy by clicking here. If you have a disability and need to receive this Privacy Policy in a different format, please contact us at

This Privacy Policy does not apply to personal information that we collect in connection with your work for us as an employee or independent contractor. That information is governed by our Workforce Privacy Policy.

Please read this Privacy Policy carefully to understand our policies and practices. By using the Site and Services or providing your personal information to us, you consent to the use of your information in accordance with this Privacy Policy. If you do not agree with any term in this Privacy Policy, you should not access and use the Sites and please do not otherwise provide us with any personal information.

Categories of Personal Information We Collect

The type of information that we collect depends on your interaction and relationship with us. We collect, and in the preceding 12 months have collected and processed, the below categories and types of personal information with your consent or as otherwise required or permitted by law.

  • Contact Information: We collect full name, mailing address, shipping address, email address, telephone number, and business contact information.
  • Identifiers: We collect social security number, driver’s license number, military ID number, passport number, state identification card number, I-9 documentation, tax or national identification number, internet protocol address, account usernames and passwords, signature, and social media usernames.
  • Financial Information: We collect credit card information, payment card number, payment card expiration date and CVV code, and billing address.
  • Commercial Information: We collect records of products or services purchased, obtained, or considered and purchasing histories.
  • Internet or Electronic Usage Data: We collect data related to network and website interaction history, IP address, website cookie information, interaction with advertisements, and browsing time.
  • Geolocation Data: We collect your general region or area from which you access our sites.
  • Inferences: We use information from the categories of personal information described above in order to create inferences about you, to reflect your preferences, characters, behavior, and attitude.

Sources of Personal Information

We collect, and in the preceding 12 months have collected, personal information in the following ways:

  • Directly from You: We collect contact information, identifiers, personal characteristics or traits, financial information, commercial information, audio/visual data that you provide directly to us.
  • Automatically: When you access our sites, we collect identifiers, geolocation data, and internet or electronic usage data using tools like browser cookies.

Purposes for Collecting Personal Information

We use personal information for the following business and commercial purposes:

  • Providing Our Products and Services: We use contact information, identifiers, financial information, and commercial information to allow individuals to provide our products and services we have contracted for, process payments, and provide updates and reports.
  • Transactional Purposes: We use contact information, identifiers, financial information, and commercial information to communicate with you, provide you with customer assistance, administer contracts with our vendors, clients, and service providers, and provide supporting business activities such as tax-related services.
  • Business Operations: We use various categories of personal information for our day-to-day business operations, including maintaining records, planning, budgeting, calibration, headcount, database administration, surveys, evaluations, reports, compliance, regulatory, audit, investigative and disciplinary purposes, and other ethics and compliance reporting tools, and to support our business operations.
  • Analytical Purposes: We use identifiers, internet or electronic usage data, geolocation data, commercial information, and inferences to analyze preferences, trends, and statistics.
  • Marketing and Promotional Purposes: We use contact information, identifiers, financial information, internet or electronic usage data, geolocation data, and inferences to improve our marketing efforts, conduct market research, prospect for new customers, engage in customer relationship management, administering promotions, and to provide you with information about us, including personalized marketing communications.
  • Maintenance and Improvement of Our Sites and Systems: We use identifiers, geolocation data, internet or electronic usage data to improve our sites and systems, provide and maintain functionality on our sites and systems, and help us diagnose technical and service problems and administer our sites and systems.
  • Develop and Improve Our Products and Services: We use various categories of personal information to help us develop new products and services and to improve and analyze our existing products and service offerings.
  • Security and Fraud Prevention: We use various categories of personal information to protect us, our employees, and our sites, premises, assets, systems, products, services, and intellectual property, including from fraud, theft, and misconduct; enforce our policies and terms; conduct vendor due diligence; and detect and prevent fraud, theft, and misconduct.
  • Legal: We use various categories of personal information to comply with our legal obligations, including reporting requirements, and defend ourselves in legal proceedings, and protect our company and our property, employees, and others through legal proceedings.
  • Other Purposes: We may use various categories of personal information for other reasons we may describe to you.

How We Disclose Personal Information

We disclose personal information in the following circumstances:

  • Service Providers: We may share personal information with vendors and service providers who support the operation of our services, sites, and our business and who need access to such information to carry out their work for us.
  • Affiliates: We may share personal information with and among our parent company, subsidiaries, affiliates, or their successors or assigns.
  • Analytics/Advertising Partners: We may share personal information with third-party analytics or advertising partners who provide analytics or marketing and advertising services to us.
  • Government Entities: We share information with regulatory and government entities including government, administrative, law enforcement and regulatory agencies, tax authorities, and other public agencies or authorities if we think we should in order to comply with any applicable law, regulation, legal process, or other legal obligation.
  • Corporate Transactions: We may share information with potential investors, purchasers, merger partners, and their advisors in the event we engage in any corporate transaction.
  • Other Reasons: We may disclose personal information for other reasons we may describe to you, including if you consent to the disclosure or direct us to disclose your information.

We Combine Information

We combine information we obtain from different sources with publicly available information, including to create inferences and profiles about you.



Sensitive Personal Information

Unless specifically requested, we ask that you not send us any sensitive personal information through the sites or otherwise.

How Long Do We Keep Personal Information

We will retain and use your information for as long as we need it to provide you services or products, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies, Analytics, And Other Tracking Technology

  • Cookies And Tracking Technology: We use various tracking technologies such as web beacons, cookies, clear gifs, pixel tags, and log files to understand how users navigate our site.
  • Session Replay Technology: We use session replay technology to track user interactions with our website for quality control, customer service, fraud prevention, security, and marketing purposes.
  • Do Not Track Signals: Our sites are not currently set up to respond to "Do Not Track" signals from web browsers.
  • Google Analytics: We use Google Analytics for analyzing website traffic. You can opt out of Google Analytics tracking using their provided tools.

Links To Other Websites

Our site may include links to other websites or applications whose privacy practices may differ from ours.


We follow generally accepted industry standards to protect the personal information submitted to us.

This Site Is Not Intended For Children

Our services are not directed to children under the age of 13.

Marketing Communications

You can opt out of marketing or advertising emails by using the "Unsubscribe" link or mechanism noted in communications you receive from us.

Processing In The United States

If you are accessing our site or services from outside the United States, please be aware that your personal information may be processed in the United States.

California Privacy Rights

This section applies to you if you are a resident of the state of California.

  • California Consumer Privacy Act (CCPA): The CCPA grants California consumers various rights regarding their personal information, including the right to request information about the categories of personal information collected, the right to request deletion of personal information, and the right to opt out of the sale of personal information.
  • Exercising Your Rights: To exercise your rights under the CCPA, you can complete our request form or email us at
  • Global Privacy Control and Opt-Out Preference Signals: Some browsers or browser extensions allow you to tell websites not to share your information for cross-contextual behavioral advertising through the "Global Privacy Control" or other opt-out preference signals. We will respond to these signals accordingly.

Other Consumer Rights Information

Under California Civil Code Section 1789.3, we are required to provide California residents with certain information.

  • Complaints: If you have any complaints regarding this site or need further information, please email us at or contact the Complaint Assistance Unit of the Division of Consumer Services of California’s Department of Consumer Affairs.
  • Nevada Privacy Rights: If you are a Nevada resident, you may request that we stop selling certain categories of personal information that we collect.

European Economic Area, Switzerland, And The United Kingdom Privacy Rights

This section applies to residents of the European Economic Area (EEA) or Switzerland.

  • Controller: Knotwtr, LLC is the controller of your personal information.
  • Disclosure And Cross-Border Transfer: Personal information shared with affiliates and third parties is done pursuant to contracts that include the requisite protections under applicable data protection laws.
  • Lawful Basis For Processing Personal Information: The lawful basis for processing personal information includes legitimate interests, performance of a contract, compliance with legal obligations, and consent.
  • Special Categories Of Data: Do not send us any special categories of data without explicit authorization.
  • Segmentation And Automated Decision Making: We do not use segmentation or automated decision-making without human intervention, including profiling.
  • Your Rights Over Your Personal Information: You have various rights over your personal information, including the right to access, rectify, delete, restrict processing, and object to processing.

Exercising Your Rights:

To exercise any of your rights, please email us at


You have the right to lodge a complaint with a data protection authority in your country or region.

Updates To Our Privacy Policy: 

We may change our privacy policy from time to time. Any material changes will be notified to you as required by law.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please email us at