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Frequently Asked Questions
Order
To place an order, simply browse our online store and select the items you wish to purchase. Add them to your cart and proceed to the checkout page. Follow the prompts to provide your shipping information and payment details. Once your order is confirmed, you will receive an email with the order details.
Yes, we offer international shipping to all countries. Shipping options, costs, and delivery times will be displayed at checkout.
We offer shipping services to various locations. During the checkout process, you will be provided with available shipping options and their associated costs. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
We accept major cards e.g Visa, Mastercard, American Express. You can also make use of PayPal or you can also choose express checkout options such as Apple Pay
At knotwtr, we take the security and privacy of your information seriously. We implement industry-standard security measures to protect your personal and payment details. We use secure socket layer (SSL) encryption to ensure the secure transmission of data between your browser and our website.
At Knotwtr, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return items. Please check our Return Policy page to ensure a smooth return process.
Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your package. You will receive an email notification with the tracking information.
You can find a size guide on each product page. We recommend checking the guide for accurate measurements, as sizing may vary between collections. For further assistance, our customer support team is available to help you find the perfect fit.
Sign up for our newsletter to receive exclusive updates on new collections, special offers, and events. You can also follow us on our social media channels @knotwtr on Instagram, Tiktok and Pinterest.
You can find our collection in select retail stores closer to you. You can go through our different Locations under the “Knotwtr World” on the website.
Currently, we don’t offer customization on all items. However, select pieces may have customization options, which is noted in the product description.
For any inquiries, concerns, or assistance, you can reach our customer support team by sending an email to contact@knotwtr.com. We strive to respond to all inquiries within 24 Hours