Shipping Zones & Returns

We are based in Los Angeles CA, and currently service United States & Canada

Delivery Times

Below is a guide for regular delivery.

Monday - Friday:

• All orders will be delivered within 1-3 days after order has been issued.

• If you need your order urgently please don’t hesitate to contact us and we will make a plan, knotwtr@gmail.com.

Closed for delivery on Sundays.

Cancellation Policy

If you wish to cancel your order, please contact Knotwtr immediately, knotwtr@gmail.com. Once payment for an order has been accepted, cancellation is at the discretion of Knotwtr.

Refund Policy

It is the responsibility of the customer to inform Knotwtr if a product has not been delivered. Upon notification, we will investigate and ensure that the product is delivered and received.

Refunds will not be given for late delivery outside our stipulated delivery guarantees. We will not be held liable for late delivery outside of our stated delivery commitment.

In the unfortunate event that a product has been damaged through the delivery process, we will routinely replace the gift with a no fuss attitude. Please email knotwtr@gmail.com to organise for the replacement product or damaged items to be re-sent.

We are committed to ensuring that your transactions with Knotwtr are processed with excellent customer service and satisfaction.

Late or Missing Refunds (If Applicable)

There is often some processing time before a refund is posted. If you have checked with your bank and credit card provider that you still have not received your refund yet, please contact us at knotwtr@gmail.com